Zendesk Widget Integration

This integration allows you to direct the user to continue the support conversation on the OneAI agent.

It allows you to add a link on a Zendesk answer which will open the OneAI agent on the page.

• Prerequisites:
  • OneAI Account
  • Zendesk Account
  • OneAI widget must be on the same page as the Zendesk widget

• Integration steps:

  • Add an answer to your Zendesk flow (the button text is something you will need to use later)

  • 

    Add the following script to the page where the OneAI widget and Zendesk widget are found:

<script src="https://oneai.com/~oneai-zendesk-integration.js"></script>

• Make sure to put the same text in both Zendesk and the script ariaLabel.
  In this example "Proceed to OneAI widget".
• See example page: https://widget-preview.vercel.app/oneai-zendesk-integration.html